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Tell me a bit about yourself
I was born and raised in Chicago. I left the city to go to Arizona for school, graduating from Arizona State University with a degree in Hospitality and Business Management. From there I worked at Walt Disney World for a few years, ranging from retail in the parks to working the front desk and concierge at their resorts. I moved back to Chicago in 2011 and have been here ever since. I am the youngest of four boys. I am a big movie buff and big fan of comics. Also I’m a giant sports fan with my favorites being college football and baseball. My teams are the Chicago Cubs and my alma mater, the Arizona State Sun Devils.
How do you find it working for Quartix?
Working for Quartix has been interesting. This is the first time that I’ve worked in the telematics industry and it’s been good to learn all the new jargon and industry-related issues. I love to expand my customer service skills, so by working here I’m able to adapt my skills to this industry and learn the challenges that come with it. It is also great to work with a UK company, so that you learn the way that other cultures work and how they handle situations. It has been great to meet and learn from new people, especially those from another country.
What is it like working with colleagues over the pond?
Here in the US office, we are basically a family. We all get along and are very similar in many different ways. When days are difficult, it’s good to know that you have team members that will joke and rib you to help lighten up the mood and make the day better. From interesting conversations to just making each other laugh, you never know how the day will go when working here. Our colleagues overseas seem to share the same attitude which makes the long distance conversations feel like you are just talking with a person down the block. Finding out how much a like we are makes working together so much easier.
What’s a day in your life like?
Since my job is very reactive, I really don’t have a normal daily schedule. I come in and check my emails to see if there are any customer issues. I normally have a good chat with Lewis, who works in US Accounting, to check about issues with payments that might be going on or to plan our schedule to contact clients. After that it is just mainly waiting to see what types of calls or requests I get. I check in with clients or on some days I have urgent customer issues to handle. My day is normally busy, which is a great thing in my opinion.
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