Proof of Delivery in Transport: How GPS Tracking Resolves Delivery Disputes

Delivering a package—whether it’s large freight, palletised goods, or last-mile parcels—often invites the same headache: “Where’s my package?” or “You didn’t really deliver it.” In the transport & delivery world, proof of delivery is crucial for building trust, reducing disputes, and improving customer satisfaction.

Traditionally, proof of delivery might rely on a physical signature or a photograph. But Quartix brings an alternative: GPS-generated data. Using Time on Site, Travel Reports, and Route Replay, you get verifiable records of each vehicle’s location and journey, ideal for any transport or multi-drop operation needing to settle delivery queries.

Why Proof of Delivery Matters in Modern Transport

• Dispute Resolution: When customers claim a shipment didn’t arrive, you need more than “the driver said so.” GPS tracking provides an indisputable digital trail.
• Customer Confidence: Quick access to robust delivery data—like exact arrival times—builds trust.
• Operational Efficiency: If you have a large fleet handling everything from line-haul to last-mile routes, a clear overview of stops and times boosts efficiency and accountability.

No pictures required—just reliable timestamps and route overviews to confirm that a driver did indeed arrive at a specific location.

Quartix Tools That Make Proof of Delivery Possible

Time on Site

• What It Is: A report showing precisely how long a vehicle remained at each stop.
• Why It Helps: If a customer insists your driver never arrived, you can present a Time on Site PDF demonstrating exact arrival/departure times. It’s objective, automated, and easy to share.

Travel Reports

• What They Include: Summaries of each journey, stop duration, mileage, and potential idle periods.
• Why It Helps: A quick way to show how many deliveries were completed, route deviations (if any), and overall travel timelines. Perfect for clarifying multi-drop complexities.

Route Replay

• What It Does: Visually replays a vehicle’s entire journey, step by step on a digital map.
• Why It Helps: In disputes where a customer says “You never drove down my street,” route replay is the definitive answer. It shows every turn and stop, providing crystal-clear evidence of the delivery’s path.

Bridging Gaps in Delivery Disputes

Sometimes packages get misdelivered, or a driver has to reroute due to traffic. These real-world hiccups happen. But with GPS tracking data:

1. Your Customer Asks for Proof: They claim nobody showed up at their loading dock or front door.
2. You Pull Up the Reports: A single reference to Time on Site or Route Replay reveals exactly when the vehicle arrived.
3. Delivery Confirmed: The data is objective—it’s tracked in real time and can’t be edited or lost in the shuffle.

No more frantic phone calls or searching for paper delivery slips. Just clear, digital evidence that you can send within minutes.

Why It Matters for Any Transport Operation

• Multi-Drop Fleets: Couriers handling dozens of parcels daily can reassure customers by showing accurate timestamps.
• Line-Haul & Heavy Goods: If a large load is claimed to be late or missing, route replay shows the entire journey, from depot to final site.
• Last-Mile Delivery: Prove you entered that tricky side street or remote address. No signature needed; the telematics data speaks for itself.

The result? Fewer complaints, fewer refunds, and less uncertainty hanging over your delivery logistics.

Conclusion

Traditional proof of delivery methods—like signatures or photos—aren’t always feasible or reliable in the fast-paced world of modern transport. With Quartix, you gain a dynamic toolkit to demonstrate exactly when a vehicle reached its destination and how long it stayed. That’s the difference between “maybe we delivered” and “here’s the evidence.”

Ready to Strengthen Your Delivery Verification?

Get in touch with Quartix today to see Time on Site, Travel Reports, and Route Replay in action. Whether you’re moving heavy freight or running a last-mile service, the right data can protect your reputation and keep customers happy—no camera flashes necessary.